Toll Free 1-888-335-4625 Se Habla Español Priority Shipping $4.99 all orders over $100 Excludes International Shipments
Toll Free 1-888-335-4625 Se Habla Español
Priority Shipping $4.99 all orders over $100 Excludes International Shipments

Customer Service

Shipping Policy

In an effort to provide you with the most accurate shipping rates possible, has partnered with the United Parcel Service. UPS's on-line shipping service checks the companies' actual posted rates and reports them based on the weight of each order. Please be aware that's shipping charges vary greatly depending on the items purchased and the method of shipping.


Now for the big question - When will my order be delivered? When we receive your order, the's shipping department jumps into action to collect, box and ship your order. All orders without customization are shipped the same day and you will receive your order in three to ten business days depending on your location.

Orders with any type of customization can take anywhere between 2-4 business days to be completed and shipped regardless of the shipping method. If you have any concerns with a due date you can call us after placing your order to our toll-free number 1-888-335-4625 Monday through Friday from 10 AM to 7 PM EST.

Orders must be submitted Monday through Friday by 2 p.m. EST. Overnight delivery orders placed on Thursday after 2 p.m. EST will arrive on the following Monday. Overnight delivery orders placed on Friday after 2 p.m. EST and over the weekend will arrive on the following Tuesday. Holidays excluded. If you have any questions regarding the shipment of a product please e-mail or call Customer Relations 1.888.335.GOAL.

Shipment Tracking

If you have entered your correct billing email address during the order placement, you will be emailed notification of shipment by This email will include your order confirmation including a link to view your order. Once you log in to view your order you can see where exactly your package is located.

Back-orders makes every effort to ensure that the products listed on are in stock for every sale. In the event that a product is not available or gets put on back-order, an associate will call to offer you the available options. If you do choose to wait for the requested item to be reordered, your credit card will not be charged until the item is shipped.

International Shipping

Once we have confirmed your order and verified the international billing information, orders are shipped via UPS Worldwide Expedited unless otherwise stated. Delivery usually occurs within 2-5 business days, but may take longer depending on your country and location. Orders may be subject to import fees, duties and/or taxes imposed by the destination country. These charges are NOT calculated during the order process but are due upon delivery and are not collected by We recommend contacting the destination country's customs office for further information. Please note that many items may not be shipped outside of the US due to vendor restrictions.

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